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WEBSITE Terms & Conditions

This Web Site is for those who access the site from the United Kingdom. Cretelakes is registered in England and France, UK registered office 4 Green Lane Business Park 238 Green Lane London SE9 3TL registration number: (09511582). Registration number in France (Siret number) 51144164400016. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Web Site, the services offered by Cretelakes or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

All bookings are also subject to the general information appearing on our current website. We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your trip to Cretelakes prior to making a booking with us.

Our booking conditions contain limitations and exclusions of our liability to any person(s) who books or takes any of our trips. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Access to this Web Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

No promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Web Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Web Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Web Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

The information and prices shown on this Web Site is updated regularly, therefore may have changed by the time you come to book. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen booking arrangements (including the price) at the time of booking.

Complaint’s procedure, if you consider that you have cause to make a complaint whilst on the Cretelakes complex it should made to the head bailiff immediately. In most cases complaints are dealt with and resolved if this procedure is followed. You may also make a complaint in writing to Cretelakes Ltd 45 Lynton Avenue Orpington Kent BR5 2EH. In the event of insolvency your payments are protected. The funds are held with Lloyds bank 177-179 High St Orpington BR6 0LJ and is administered by Bayer Hughes & Co 238 Green Lane London SE9 3TL 

Director Mr J G Hay


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